2. Sincerely Apologize
3. Take action to please your guest.
4. Thank them for the chance to make it right
5. Alert your manager
http://www.foodservicewarehouse.com/education/restaurant-operations/upset-customers.aspx
http://restaurantmanagement101.blogspot.com/2009/05/dealing-with-angry-customers.html
Please feel free to upload your own videos and or pictures and ideas of how you have handled irate customers.....everyone it part of our growing team!
